CasinoPlu Terms and Conditions — Your Rights, Our Rules, Plain and Simple

1Acceptance of Terms

By accessing, registering on, or using any part of the CasinoPlu platform at casinoplu.net, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. This agreement takes effect from the moment you complete registration. If you do not agree with any part of these terms, you must not use the CasinoPlu platform.

These Terms and Conditions apply to all products and services offered by CasinoPlu, including but not limited to online slots, live casino games, card games, sports betting, poker, and all associated promotional activities. CasinoPlu reserves the right to update or amend these terms at any time. Continued use of the platform following notification of changes constitutes acceptance of the revised terms.

2Eligibility

To create and use a CasinoPlu account, you must meet all of the following eligibility requirements at the time of registration and at all times while using the platform:

• You must be at least 21 years of age. This is the minimum legal age for online gaming participation in the Philippines under applicable regulations.
• You must be physically located in the Philippines or a jurisdiction where participation in online gaming is lawful at the time of play.
• You must not be a current employee, contractor, director, or agent of CasinoPlu, nor an immediate family member of any such person.
• You must not be self-excluded from gambling services, whether through CasinoPlu's own self-exclusion programme or through a third-party gambling exclusion scheme.
• You must have the legal capacity to enter into a binding contract under Philippine law.

CasinoPlu reserves the right to request proof of age at any time. Accounts found to belong to underage individuals will be immediately closed. Any funds deposited by an underage player will be returned to the original payment method after verification, and any winnings accrued during the underage period will be forfeited.

3Account Registration

Each player is permitted to hold one active CasinoPlu account only. Creating or attempting to create multiple accounts — whether using different contact details, devices, or payment methods — is a material breach of these Terms and Conditions and will result in permanent suspension of all associated accounts.

When registering, you must provide accurate, complete, and current information including your legal full name, date of birth, valid mobile number, and a working email address. CasinoPlu accounts may not be registered under a pseudonym, an alias, or the name of another person.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any two-factor authentication codes. CasinoPlu will never ask for your full password via any channel including live chat, email, or phone. If you suspect your account has been accessed without authorisation, you must notify CasinoPlu support immediately via live chat or by emailing support@casinoplu.net.

4Identity Verification (KYC)

CasinoPlu is required under its operating licence and applicable Philippine regulations to verify the identity of its players. This process is commonly referred to as Know Your Customer (KYC) verification. All players must complete identity verification before making their first withdrawal, and CasinoPlu may request verification at any stage of account use.

To complete KYC verification, players will typically be asked to provide:

• A valid government-issued photo ID (PhilSys National ID, Passport, Driver's Licence, SSS/GSIS ID, or Voter's ID)
• A photograph or selfie taken at the time of verification
• Proof of the payment method used for deposits (e.g., a screenshot of the GCash or Maya account showing name and number)
• Proof of address (utility bill, bank statement, or barangay certificate) if required

CasinoPlu processes KYC documents within one business day in most cases. Accounts with pending verification may continue to deposit and play but will not be permitted to withdraw until verification is approved.

5Deposits

All deposits at CasinoPlu are processed in Philippine Peso (₱ PHP). The minimum deposit amount is ₱100 unless a specific payment method specifies a higher minimum. Deposits are credited to your CasinoPlu wallet instantly or within the processing time indicated for each payment method.

CasinoPlu accepts deposits via the following methods: GCash, Maya, GrabPay, Coins.ph, BDO Online Banking, BPI Online Banking, UnionBank Online Banking, InstaPay, PESONet bank transfers, and Visa/Mastercard debit or credit cards.

Important Deposit Rules

• Deposits must be made from payment accounts registered in your own name. Deposits from third-party accounts are not permitted and will be subject to investigation and potential return.
• CasinoPlu does not charge deposit fees, but your payment provider may apply its own transaction charges.
• Deposits made in error cannot be reversed once processed. Contact support immediately if you believe an error has occurred.
• CasinoPlu reserves the right to request supporting documentation for deposits that exceed certain thresholds as required by applicable anti-money laundering regulations.

6Withdrawals

Withdrawals from your CasinoPlu wallet are processed in Philippine Peso (₱ PHP). The minimum withdrawal amount is ₱200. For fully verified accounts, standard withdrawals to GCash and Maya are processed within 5–10 minutes of request submission. Withdrawals to bank accounts (BDO, BPI, UnionBank) via InstaPay or PESONet are processed within one to three business hours subject to bank processing times.

Withdrawals may only be made to payment accounts registered in the same name as your CasinoPlu account. CasinoPlu does not process withdrawals to third-party accounts under any circumstances.

Withdrawal Processing Conditions

• Your account must be fully KYC-verified before your first withdrawal can be processed.
• Funds derived from active bonuses cannot be withdrawn until all associated wagering requirements have been met in full.
• CasinoPlu may place a temporary hold on withdrawal requests pending additional verification for large amounts or in cases where unusual account activity has been detected. Players will be notified of any hold and the reason for it.
• CasinoPlu does not charge withdrawal fees. However, your bank or e-wallet provider may charge receiving fees that are outside CasinoPlu's control.

7Bonuses and Promotions

CasinoPlu offers various bonuses and promotions to both new and existing players. All bonuses are subject to their own specific terms and conditions as published at the time the offer is made. The following general rules apply to all CasinoPlu bonuses unless a specific promotion states otherwise:

• Wagering Requirements: Bonus funds and any winnings derived from bonus funds must be wagered a specified number of times before they can be withdrawn. The wagering requirement is stated clearly in each bonus offer.
• Game Contributions: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%. Live casino and table games may contribute at a reduced rate. Check the specific bonus terms for the applicable contribution rates.
• Bonus Expiry: All bonuses carry an expiry period. Unclaimed or unused bonus funds after the expiry period will be forfeited. No exceptions will be made after a bonus has expired.
• One Bonus at a Time: Players may only hold one active bonus at a time unless a specific promotion states otherwise. Claiming a new bonus while a previous bonus is active may result in forfeiture of the earlier bonus.
• Abuse Prevention: CasinoPlu monitors bonus activity and reserves the right to withdraw or void any bonus where abuse, exploitation, or coordinated betting patterns are detected.

8Gameplay Rules

All games available on CasinoPlu are governed by the rules published for each individual game within the game interface or the game information section. Players are responsible for understanding the rules of any game before placing real-money bets.

In the event of a technical fault, disconnection, or system error during a game round, CasinoPlu will take all reasonable steps to resolve the situation fairly. Incomplete rounds caused by disconnection will either be cancelled and the bet returned, or completed based on the last recorded game state, depending on the game type and the technical circumstances involved. CasinoPlu's decision regarding the resolution of game faults is final.

CasinoPlu uses certified random number generators (RNGs) for all non-live games. Live casino games use physical equipment operated by trained dealers and are streamed in real time. All game outcomes are independently audited for fairness on a regular basis.

9Prohibited Conduct

The following actions constitute a material breach of these Terms and Conditions and will result in immediate account suspension, forfeiture of balances, and may result in referral to relevant authorities:

• Creating multiple accounts for the purpose of claiming bonuses more than once or circumventing limits or restrictions
• Using automated tools, scripts, bots, or software to interact with the CasinoPlu platform in any way not explicitly permitted
• Exploiting software bugs, game malfunctions, or technical errors to obtain an unfair advantage — whether or not successful
• Engaging in collusion with other players in any game, particularly poker or live table games
• Providing false information during registration, identity verification, or any communication with CasinoPlu
• Using stolen, fraudulent, or unauthorised payment methods to fund your account
• Attempting to launder money or use the CasinoPlu platform for any activity that violates Philippine anti-money laundering laws
• Accessing the platform from a jurisdiction where online gaming is prohibited, using VPNs or other tools to circumvent geographic restrictions
• Sharing account access with any third party or allowing another person to operate your CasinoPlu account on your behalf

10Account Suspension and Termination

CasinoPlu reserves the right to suspend or permanently close any player account at its discretion where there are reasonable grounds to believe that the Terms and Conditions have been breached, that fraudulent activity has occurred, or that the account poses a risk to the platform or other players.

In cases of suspected fraud or prohibited conduct, CasinoPlu may freeze account balances pending investigation. Players will be notified of the suspension and given an opportunity to provide clarification or documentation. If the investigation confirms a breach, account balances related to the breach will be forfeited. Balances derived from legitimate play prior to the breach may be returned at CasinoPlu's discretion following the conclusion of the investigation.

Players who wish to close their own account voluntarily may do so by contacting CasinoPlu support. Any remaining balance at the time of closure will be returned to the player's verified payment method subject to standard withdrawal processing.

11Responsible Gaming

CasinoPlu is committed to providing a safe and responsible gaming environment. We believe that gaming should be enjoyable and remain in that category. Where it stops being fun and starts causing stress, financial difficulty, or relationship problems, that is when it becomes a problem — and CasinoPlu takes that seriously.

The following responsible gaming tools are available to all CasinoPlu account holders at no cost and can be activated at any time from your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period.
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out.
• Loss Limits: Cap the amount you can lose within a defined period.
• Cool-Off Period: Take a break from the platform for a defined period of 24 hours to 6 weeks.
• Self-Exclusion: Permanently or temporarily exclude yourself from CasinoPlu for periods of 6 months, 1 year, or permanently. Self-exclusion cannot be reversed during the chosen period.

For more information about responsible gaming resources available in the Philippines, visit the Responsible Gaming page on CasinoPlu.

12Privacy and Data

CasinoPlu collects, stores, and processes personal data in accordance with its Privacy Policy and applicable Philippine data protection laws including the Data Privacy Act of 2012. By registering for a CasinoPlu account, you consent to the collection and use of your personal data as described in the Privacy Policy.

CasinoPlu will not sell your personal data to third parties for marketing purposes. Data is shared only with licensed payment processors, game providers, regulatory authorities, and fraud prevention services where required for the operation of the platform or compliance with legal obligations. For full details of how CasinoPlu handles your data, please review the Privacy Policy.

13Limitation of Liability

CasinoPlu provides its platform on an "as is" and "as available" basis. While CasinoPlu makes every reasonable effort to maintain continuous, uninterrupted service, it cannot guarantee that the platform will be free from technical issues, interruptions, or errors at all times.

To the maximum extent permitted by applicable law, CasinoPlu shall not be liable for:

• Loss of funds resulting from internet connectivity issues, device failures, or factors outside CasinoPlu's direct control
• Any indirect, consequential, or incidental loss arising from the use of or inability to use the CasinoPlu platform
• Losses arising from actions taken by a third party who obtained access to your account as a result of your failure to maintain account security
• Any delay in processing deposits or withdrawals caused by third-party payment providers

Nothing in these Terms and Conditions limits CasinoPlu's liability for fraud, gross negligence, or any liability that cannot be excluded by law.

14Amendments to These Terms

CasinoPlu reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to players via email or through a prominent notice on the CasinoPlu platform at least seven calendar days before the changes take effect, except where immediate changes are required to comply with legal or regulatory requirements.

Continuing to use the CasinoPlu platform after the effective date of any amendment constitutes your acceptance of the updated Terms and Conditions. If you do not agree with any changes, you should cease using the platform and contact support to request account closure.

15Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute arising from or in connection with your use of CasinoPlu that cannot be resolved through direct communication with CasinoPlu's support team shall be subject to the exclusive jurisdiction of the courts of the Philippines.

CasinoPlu operates under a valid gaming licence and is subject to the oversight of the applicable Philippine gaming regulatory authority. Players who believe that CasinoPlu has failed to comply with its licence obligations may submit a complaint to the relevant regulatory body. CasinoPlu will cooperate fully with any regulatory investigation.

16Contact Us

If you have questions about these Terms and Conditions, need clarification on any section, or wish to raise a complaint, you can reach the CasinoPlu team through the following channels:

• Live Chat: Available 24/7 directly from any page on casinoplu.net. Typical response time is under 2 minutes.
• Email: support@casinoplu.net — responses within 24 hours.

Our support team is Filipino, based in the Philippines, and fully trained to assist with questions about these terms in plain language. Do not hesitate to reach out if anything here is unclear before you register or make a deposit at CasinoPlu.