CasinoPlu Privacy Policy for Players in the Philippines

1Scope of the CasinoPlu Privacy Policy

This Privacy Policy applies to personal information processed by CasinoPlu through casinoplu.net, the CasinoPlu player account, customer support channels, payment functions, promotions, and the games made available through the platform. It covers visitors as well as registered players in the Philippines.

Personal information means information that identifies you or can reasonably be linked with you. It may include your name, mobile number, email address, date of birth, government identification details, payment information, account activity, device information, and messages sent to CasinoPlu support.

This policy does not replace any specific notice shown when CasinoPlu requests information for a new feature. When an additional notice applies, it will explain the particular purpose and any relevant choices before the information is submitted.

2Information CasinoPlu May Collect

CasinoPlu may collect account details such as your legal name, date of birth, residential location, mobile number, email address, username, encrypted password data, and communication preferences. These details help CasinoPlu create and maintain a reliable player record.

When identity verification is required, CasinoPlu may request a valid government-issued identification document, a current photograph or selfie, proof of address, and information confirming that a payment account belongs to you. The exact requirements may depend on account activity, payment value, and applicable compliance obligations.

CasinoPlu also records gaming and transaction information, including deposits, withdrawals, bets, game results, bonus activity, wallet movements, payment references, selected payment methods, and responsible gaming settings.

Technical information may include your device type, browser details, operating system, approximate location based on network information, login time, session records, language preference, and security events. CasinoPlu uses this information to operate the website, detect suspicious access, and improve mobile performance.

3How CasinoPlu Collects Information

Most information is collected directly from you. This happens when you register, complete verification, deposit through GCash or another supported Philippine payment method, request a withdrawal, claim a promotion, set a gaming limit, complete a form, or speak with CasinoPlu support.

Some information is generated automatically as you use CasinoPlu. For example, the platform creates records when you log in, load a game, place a bet, change a security setting, or complete a financial transaction. These records are necessary for wallet accuracy, game settlement, dispute handling, and platform security.

CasinoPlu may also receive limited information from payment processors, identity verification providers, game suppliers, fraud prevention services, and other service providers. Information received from these sources is used only for relevant operational, security, or compliance purposes.

4How CasinoPlu Uses Personal Information

CasinoPlu processes personal information to provide the service requested by a player and to run the platform safely. The main purposes include creating and managing accounts, authenticating logins, maintaining wallet balances, settling bets, processing PHP payments, and delivering support.

CasinoPlu also uses information to verify identity and age, detect duplicate accounts, investigate suspicious activity, prevent payment fraud, enforce platform rules, and protect players from unauthorised access. Account and transaction records may be reviewed when CasinoPlu needs to resolve a complaint or correct a technical issue.

Information may be used to improve website speed, game discovery, customer service, payment reliability, and the overall CasinoPlu mobile experience. Where appropriate, information is grouped or de-identified before it is used for reporting and product analysis.

5Payments, Withdrawals, and Identity Checks

When you use GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard, CasinoPlu may process the account holder name, masked payment details, payment reference, transaction value, status, and date. Full card credentials are handled through authorised payment processing systems rather than displayed in the CasinoPlu account.

CasinoPlu may compare registration information with payment ownership information to confirm that funds are being deposited and withdrawn by the authorised account holder. This protects players and reduces the risk of fraud, chargebacks, unauthorised transfers, and misuse of third-party accounts.

Additional documents may be requested before a withdrawal is completed. CasinoPlu will explain what is required and why. Players should submit documents only through the designated CasinoPlu verification process and should never send an account password or one-time PIN to anyone.

6Cookies, Sessions, and Device Information

CasinoPlu may use cookies and similar browser storage technologies to keep you signed in, remember basic preferences, maintain session security, balance website traffic, and understand whether important pages are functioning correctly. Some technologies are required for CasinoPlu to provide secure account and payment features.

Browser or device settings may allow you to remove or block certain cookies. However, blocking essential storage may prevent login, wallet, security, or game functions from working properly. CasinoPlu does not recommend disabling technologies required for authentication or fraud prevention.

Device and session records can help CasinoPlu recognise unusual access. For example, a sudden login pattern that differs from your normal activity may trigger an additional verification step. This is intended to protect the player, even if it adds a short delay.

7When CasinoPlu Shares Information

CasinoPlu does not sell player information as a standalone commercial product. Personal information may be shared with service providers only when their work is necessary to operate the platform. These providers may support payments, identity verification, hosting, security, customer service, game delivery, analytics, and fraud detection.

Service providers are expected to handle information only for the agreed purpose and to apply suitable safeguards. CasinoPlu may also disclose information when required by applicable law, a valid legal process, a lawful request from a competent authority, or an obligation connected with fraud prevention and player protection.

If the CasinoPlu business undergoes a corporate reorganisation, relevant information may be transferred as part of that process, subject to appropriate confidentiality and data protection measures. Players will be informed when a change materially affects how their personal information is controlled.

8Data Storage and Retention

CasinoPlu retains personal information only for as long as it is reasonably required for the purpose for which it was collected, including account service, transaction reconciliation, security, dispute management, responsible gaming, and compliance obligations.

Retention periods vary by record type. Payment and account records may need to be kept after an account is closed so CasinoPlu can meet financial, security, or legal responsibilities. Information that is no longer required is deleted, securely disposed of, or de-identified according to the applicable process.

Closing an account does not always result in immediate deletion of every record. CasinoPlu may need to retain a limited archive to prevent duplicate or excluded accounts, respond to a dispute, confirm past payments, or satisfy a lawful record-keeping requirement.

9How CasinoPlu Protects Player Data

CasinoPlu applies administrative, organisational, and technical safeguards designed to reduce the risk of unauthorised access, loss, misuse, alteration, or disclosure. Measures may include access controls, account authentication, monitoring, secure transmission, staff procedures, and restricted handling of verification documents.

No online service can promise absolute security. Players also have an important role. Use a unique password, protect the mobile number connected to your CasinoPlu account, keep one-time PINs private, log out on shared devices, and contact support promptly if account activity looks unfamiliar.

CasinoPlu will assess suspected data incidents and take proportionate action. Where notification is required, affected players and relevant authorities will be informed in line with applicable requirements.

10Your Rights and Privacy Choices

Subject to the Philippine Data Privacy Act of 2012 and other applicable requirements, you may have rights concerning personal information held by CasinoPlu. These may include the right to be informed, request access, dispute inaccurate information, request correction, object to certain processing, or raise a complaint.

You may also request deletion or blocking in appropriate circumstances. Some requests cannot be completed immediately when CasinoPlu must retain information for transaction records, fraud prevention, account exclusion, dispute resolution, or another lawful purpose.

CasinoPlu may ask you to confirm your identity before acting on a privacy request. This prevents another person from obtaining or changing your information. Requests should clearly describe the account involved, the information concerned, and the action you want CasinoPlu to consider.

11Marketing and Communication Preferences

CasinoPlu may send service messages needed to operate your account, including login alerts, transaction notices, verification requests, security warnings, and important changes to platform rules. These operational messages are not optional while the relevant CasinoPlu account remains active.

Promotional messages about CasinoPlu games, bonuses, or events are handled separately. Where consent is required, you can choose whether to receive them. You may update your preferences or ask CasinoPlu support to stop eligible marketing messages.

Changing promotional preferences will not stop essential account and security notices. It may also take a reasonable amount of time for an updated preference to apply across scheduled CasinoPlu communications.

12Privacy and Responsible Gaming

CasinoPlu may use account, deposit, session, and gaming information to provide responsible gaming tools and identify activity that may warrant a safer-gaming interaction. This can include reminders, limit information, account reviews, cooling-off measures, or support relating to self-exclusion.

Responsible gaming records may be retained after account closure when they are necessary to honour an exclusion, protect the player, and stop a restricted account from being reopened. CasinoPlu treats this information carefully and limits its use to safety, service, and compliance purposes.

Players can learn more about limits, breaks, and self-exclusion on the Responsible Gaming page. CasinoPlu encourages every player to treat gambling as paid entertainment, use a budget, and never play with money needed for household expenses.

13Age Restrictions and Minors

CasinoPlu is intended only for people who are at least 21 years old and otherwise eligible to use the service. CasinoPlu does not knowingly permit minors to register or gamble. Age information and identification documents may be checked before account services or withdrawals are allowed.

If CasinoPlu learns that information belongs to a person below the permitted age, the account may be restricted while the matter is investigated. Appropriate steps will then be taken in line with platform rules and applicable requirements.

Parents and guardians should supervise device access and avoid storing CasinoPlu login details on a shared phone or browser that a minor can use.

14Updates to This Privacy Policy

CasinoPlu may update this Privacy Policy when services, technology, security practices, payment options, or legal requirements change. The current version will be published on this page with a revised update date.

When a change materially affects the way CasinoPlu uses personal information, a suitable notice may be displayed through the website or account interface. Where fresh consent is required, CasinoPlu will request it before beginning the relevant processing.

Players are encouraged to review this page from time to time. Continued use of CasinoPlu after an update is subject to the current policy and any consent choices required by law.

15Contacting CasinoPlu About Privacy

If you have a question, concern, correction request, or complaint about this policy, contact the CasinoPlu support team at support@casinoplu.net. Include the mobile number or email connected with your account, but never include your password, one-time PIN, or full payment credentials.

CasinoPlu may need to verify your identity before discussing account-specific information. The team will review your request, explain any information needed, and respond within a reasonable period based on the nature and complexity of the matter.

You can also review the Terms and Conditions for the rules governing account use. Together, those terms and this Privacy Policy explain how CasinoPlu provides its services and handles player information.